The First and Most Important Step in Managing a Crisis…

…is your commitment to learning how.

As many leaders have experienced first-hand, disasters—whether natural or manmade—can quickly test their preparedness and resolve, as well as the ability of local government to respond effectively and efficiently. Many local leaders have successfully, and heroically, navigated incidents which have negatively impacted their communities. Recent natural disasters across our Nation have demonstrated the importance of ensuring that local elected officials, county executives, mayors, city managers and other leaders are equipped and prepared to respond to, and potentially lead a disaster response effort. Following disasters, local leaders have often expressed how they could have been better prepared before, during, and after a crisis.

The truth of the matter is, we were not prepared for this…there was no playbook.

-Dina Long | Mayor of Sea Bright, NJ
(In reference to Superstorm Sandy)

Similar comments, following crisis occurring in jurisdictions large and small - from terrorism to natural disaster - have called for the development of workshop to better prepare leaders for the unexpected. We heard that call, and are pleased to present you with a workshop for leaders, developed and facilitated by leaders and supported by FEMA and the U.S. Department of Homeland Security.

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LEADING through CRISIS®: A Look Inside

Hear what local officials are saying about this workshop


Leading Through Crisis® workshop is a valuable tool for elected officials and senior municipal leaders that serves to mitigate the risk to the lives and property of constituents, as well as potential damage to reputation and legacy, by exploring challenges to crisis leadership and solutions through lessons learned, best practices, and testimonials.

Leader Preparedness

Explores the fundamentals of preparedness and crisis leadership; the challenges faced by senior officials during catastrophic incidents, and optional solutions. Further defines the criticality of community engagement, and relationship building with faith-based and non-governmental stakeholders.

Crisis Decision-Making

Deconstructs the high-impact event, and defines the characteristics that cause the traditional decision-making process to fail. Outlines a proven method for prioritization, and crisis decision-making strategy.

Pre-Crisis Planning

Provides an introductory perspective into the value of planning, and reinforces the responsibility of elected officials to the planning process.

Economic Risk Management

Focuses on the planning, mitigation, response, and recovery aspects of economic disaster management

Jurisdictional Capabilities

Explores the framework and dependencies of jurisdictional capabilities and challenges to incident resolution

Crisis Communication

Illuminates the inhibitors to effective communication; the development and delivery of effective messages; and provides special focus on the new role of social media and how technology can be exploited to the mutual benefit of the citizen and the response-recovery operation.